Hello Rafael Freitas,
Thank you for your request, we will try to solve your problem as soon as possible.
In the meantime, please check out the tutorials section, nearly all common issues are answered there.
When your problem still remains, try using the search function to make sure that a similar request wasn’t answered in another thread already.
Keep in mind that we can only give support when you added screenshots (of Duel Links + Duelit) to your thread.
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